WE ARE HERE TO HELP

Support

How to reach us, what helps us answer quickly, and answers to the questions we hear most.

Effective date: effective date pending

Contact support

Your support contacts are Gonçalo Raposeiro and Yaroslav Levchenko.

Email support@postard.app. We reply to every message within response time pending.

Postard is run by Gonçalo Raposeiro, Rua de Bissau, 7C, Sala 9, 2685-313 Prior Velho, Portugal.

What to include

  • The email address you use for Postard.
  • The workspace name and, for a post, the page address from your browser.
  • What you did, what you expected and what happened, with the time and your time zone. A screenshot helps.
  • For an API problem: the endpoint and the response status code.

Never send your password, an API key or a social access token. We will never ask for them.

Quick answers

I did not receive my confirmation email

Check your spam folder and that you typed the address correctly. If the message does not arrive, email us from that address and we will look into it.

I forgot my password

Use Forgot your password? on the sign-in page to get a reset link.

My Instagram or Threads profile will not connect

Only a workspace owner or admin can connect a profile. Instagram needs a professional account, and you must approve the requested permissions. Connecting also requires an active plan on the workspace (paid plans are not open yet), and the plan sets how many profiles a workspace can hold. See the pricing page and the integrations page.

My scheduled post was not published

Open the post to see the delivery state for each profile. Live publishing depends on approved Meta access and a running background worker; the status page shows what is running. If a post is marked as needing review, check the platform first, because Postard will not post it again by itself.

How do I connect or remove an AI assistant?

Follow the MCP guide to connect one. To remove access, open Settings in your workspace and choose Revoke access under AI connections.

How do I stop emails?

Every optional email has an unsubscribe link. You can also change all email choices in your email preferences after you sign in.

Billing and cancellation

Billing is not active yet, so nothing is charged. Once paid plans start, you will manage your plan and cancellation on the Billing page. See the Refund and Cancellation Policy for billing help and withdrawal rights.

Report a security problem

If you think you have found a security issue, email support@postard.app with the subject “Security report” and enough detail to reproduce it. Please do not access other people’s data or disclose the issue publicly before we have replied.

Privacy and deletion requests

To see, correct or delete your data, read the Privacy Policy and the data deletion instructions.

Help resources