Agreement and who we are
These Terms of Service govern your use of Postard, which is operated by Gonçalo Raposeiro, Rua de Bissau, 7C, Sala 9, 2685-313 Prior Velho, Portugal. In these Terms, “Postard”, “we” and “us” mean that operator.
By creating an account or using Postard you agree to these Terms and acknowledge our Privacy Policy. If you use Postard for a team or a business, you confirm that you have the authority to accept these Terms on its behalf. If you do not agree, do not use Postard. These Terms took effect on effective date pending.
What Postard is
Postard is a workspace for creators, businesses and agencies to plan social content. You can save drafts, compose a post with an image, use a calendar, schedule delivery to supported connected profiles, and work with your workspace through a REST API and, if you allow it, an AI assistant using MCP. Postard can also email you account notices.
Postard is in early access. Features change, some require setup, and live publishing depends on approved access from Meta. The features page and the status page describe what is available. Postard is not affiliated with or endorsed by Meta, Instagram or Threads.
Your account and workspaces
- Give accurate information, choose a password of at least 10 characters and keep it secret. You are responsible for what happens under your account.
- Tell us promptly if you think your account has been accessed without your permission.
- Workspace roles (owner, admin, editor, approver, analyst, viewer) decide what each member can do. Owners and admins are responsible for the people they invite and for the profiles they connect.
- You must be old enough to form a binding contract where you live and to use the social networks you connect. Those networks set their own minimum ages.
Your content
You keep ownership of the drafts, posts, captions and images you put into Postard. You give us permission to store, process and display that content, to convert images to a suitable format, and to send it to the social networks you choose, solely so that we can run Postard for you and your workspace members.
You are responsible for your content and for having the rights to use it, including the images and text you publish. We do not review posts before they are delivered. We may remove content or disable access if it breaks these Terms or the law.
Instagram, Threads and other platforms
- When you connect a profile you authorize Postard to act for you within the permissions you grant: to confirm the profile, publish the posts you schedule and read its metrics. You can disconnect at any time.
- You must follow the rules of each platform, including the Meta Platform Terms and the terms of Instagram and Threads. Platforms control their own services. They can change, limit or reject requests, and a post can be delayed or fail.
- If Postard cannot tell whether a post reached a platform, it marks the post as needing review and does not post it again by itself. Check the platform before you post a replacement.
- We are not responsible for decisions a platform makes about your account or content.
API keys and AI assistants
- Keep API keys secret and revoke any that may have leaked. Requests made with your key count as yours.
- API and MCP calls are limited by your plan and by rate limits. See usage limits. We may block use that threatens the service.
- An AI assistant gets only the access you approve on the consent screen, and that access ends after 30 days unless you approve it again. You are responsible for the access you approve. Assistants connected through MCP cannot publish or schedule.
Acceptable use
Do not use Postard to:
- break the law or infringe anyone’s rights;
- publish spam, malware, deceptive or abusive content, or content that breaks a platform’s rules;
- try to reach another workspace’s data, or bypass limits, authentication or other security measures;
- probe, overload or interfere with the service.
Plans, prices and billing
Creating a Postard account or workspace is free. A paid plan or trial starts only when you choose a plan and confirm checkout.
- The pricing page lists plan limits and base prices in US dollars. Agency plans are available by inquiry. Before you confirm, checkout shows your billing currency, total including applicable taxes, and billing dates.
- Paddle.com is the online reseller and merchant of record for Postard orders made through Paddle. Paddle handles payment support, invoices and returns. Postard provides the software and product support. See Paddle’s Buyer Terms.
- Eligible Solo and Creator customers can choose a 14-day free trial with a card required. Unless you cancel before the trial ends, Paddle charges the amount shown at checkout on the first billing date. The plan renews on the selected billing interval until you cancel.
- You can cancel in the billing portal. Cancelling takes effect at the end of the period you have paid for, and you keep access until then.
- If a payment fails or a plan ends, paid features stop. Your data is kept, and you can ask us to delete it. If you connect more profiles than your plan allows, publishing is blocked until you disconnect the extra ones.
- For billing help, cancellations and withdrawal rights, see the Refund and Cancellation Policy. Your mandatory consumer rights continue to apply.
Availability and changes to the service
We work to keep Postard running but do not promise uninterrupted or error-free service. The status page shows a recent snapshot, not an uptime guarantee. We may change, limit or stop features, and we will give notice of significant changes where we reasonably can.
Ending your use
You can stop using Postard at any time. To remove your data, follow the steps on the data deletion page.
We may suspend or end your access if you break these Terms, if the law requires it, or to protect Postard or other people. Sections that by their nature should continue after your access ends, such as those on content ownership, liability and governing law, do so.
Warranties and liability
Postard is provided “as is” and “as available”, and as an early access service. We do not promise that a post will be delivered at a particular time, or that it will reach or engage any audience.
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, or for what a social platform, an AI assistant or another third party does. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
Governing law
These Terms are governed by governing law pending. This does not remove any consumer protection that applies to you under the law where you live.
Changes to these Terms
We will post any updated Terms on this page and change the effective date. If you keep using Postard after a change takes effect, you accept the updated Terms.
Instagram, Threads and other platforms