Refund and Cancellation Policy

Free accounts and trials

Creating an account or workspace is free. Eligible Solo and Creator customers can choose a 14-day trial at checkout. Paddle collects a payment method and shows when the first charge is due, the amount including any applicable tax, and the renewal interval. Cancel before that first billing date to avoid the charge.

Cancel future renewals

In your Postard workspace, open Settings, then Billing, then Manage subscription. Follow the cancellation steps in Paddle’s customer portal and keep the confirmation. A normal cancellation stops the next renewal. Access continues through the period already paid for.

Consumer withdrawal rights

Eligible EU consumers can use the withdrawal option in Paddle’s customer portal. Where withdrawal rights apply, you can also contact Paddle Buyer Support. Paddle’s policy explains which purchases qualify, the applicable deadlines, and how the window works after a free trial. Paddle sends an acknowledgement when you submit a withdrawal through the portal. Your mandatory rights under local law continue to apply. Paddle Refund Policy

Request a refund

Paddle is the merchant of record for purchases made through its checkout. Contact Paddle Buyer Support from the email address used for the purchase and include your order or invoice reference. Paddle reviews other refund requests under its policy. Cancelling a renewal does not automatically refund an existing charge. Paddle Refund Policy

Get help

Your support contacts are Gonçalo Raposeiro and Yaroslav Levchenko.

Contact support@postard.app if you cannot reach Billing or need help with the software. We aim to reply within response time pending. See Postard support and the Terms of Service.

Gonçalo Raposeiro
Rua de Bissau, 7C, Sala 9 2685-313 Prior Velho Portugal