Data deletion

Ways to remove your data

These are the data deletion instructions for Postard, including the Instagram and Threads connections made through Meta. There are three steps you can use today, in any order:

1. Disconnect your profiles, which takes effect immediately.
2. Delete what you can delete yourself in the app.
3. Ask us to delete your account or a workspace by email.

What gets removed, and what can remain for a while, is explained under what happens next.

Disconnect your Instagram or Threads profile

1. Sign in to Postard and open the workspace.
2. Open Profiles, find the profile and select Disconnect. Only a workspace owner or admin can do this.
3. Postard deletes the stored access token, the profile record and the synced metrics for that profile. Posts that were already published stay on Instagram or Threads, and Postard keeps its own record of them in your workspace until that data is deleted.
4. To withdraw the permission on Meta’s side too, open your Instagram or Threads account settings, find the apps and websites you have connected, and remove Postard.

Delete what you can delete yourself

• Drafts: open a draft and choose Delete draft.
• Scheduled posts: cancel a post before delivery starts. Posts and uploaded images cannot be deleted in the app, so ask us if you want them removed.
• AI assistant access: in Settings, choose Revoke access under AI connections.
• API keys: in Developer access, revoke the key.
• Team members: a workspace owner can remove a member in Settings, Teams.
• Emails: turn optional emails off in your email preferences or with the unsubscribe link in each one.

Ask us to delete your account or workspace

1. Send an email to support@postard.app from the address on your Postard account. The subject should be “Data deletion request”.
2. Tell us whether you want your whole account deleted, or only a specific workspace, profile or set of posts and images.
3. Do not include passwords, API keys or access tokens. We will never ask for them.

We reply within response time pending to confirm that we received your request and what we will delete. We may ask you to confirm your identity first, and we will tell you if we cannot delete something and why. If you are not the owner of a shared workspace, we can remove your membership and the personal data tied to you, but we may need the workspace owner to agree before the workspace itself is deleted.

What happens next

When we delete an account or workspace, we remove:

• the sign-in account, your latest sign-in record and your email preferences and records;
• the workspace content: drafts, posts, delivery records, uploaded images and invitations;
• connected profiles with their stored tokens and metrics, AI assistant approvals, API keys and usage counters.

Some data can remain, or delay a deletion, for a limited time or by law:

• Copies in our providers’ backups and logs, until those expire on the provider’s schedule.
• Security log entries that Supabase Auth keeps. They can include your IP address and email address. Supabase manages them, and they are not removed automatically when an account is deleted.
• Invitations that other workspaces sent to your email address. They belong to the inviting workspace and stay there until that workspace is deleted. Tell us if you want them removed.
• Payment records that Paddle or a prior payment provider must retain by law.
• An unfinished checkout. Once paid plans are switched on, a checkout you started but did not finish can stop us from deleting your account until we have closed it. We will tell you if that applies.
• A one-way hash of your email address, if it was ever added to the list of addresses that bounced or complained, so that we do not email it again.
• Content you already published on Instagram or Threads. Delete it there.

More information

Your support contacts are Gonçalo Raposeiro and Yaroslav Levchenko.

Postard is operated by Gonçalo Raposeiro, Rua de Bissau, 7C, Sala 9, 2685-313 Prior Velho, Portugal.

See the Privacy Policy for how Postard handles data and your rights, and the support page for other questions.